Terms & Conditions
PART 1 – USE OF THE PLATFORM
Welcome to Vedik Monk
Welcome to the official website of Vedik Monk, a wellness and nutraceutical brand owned and operated by Moksh Culture. These Terms & Conditions govern your access to and use of the Platform, including the website, future mobile applications, services, promotions and products.
By accessing or using the Platform you agree to these Terms together with our published policies. Continued use after updates constitutes acceptance of revised Terms.
Eligibility to Use
The Platform is intended for persons legally competent to contract under Indian law. Users below 18 years may use the Platform only under parental or guardian supervision.
We currently deliver only within India. We may refuse registration, suspend accounts or deny service where eligibility is not met or these Terms are breached.
Accuracy of Content & Invitation to Offer
We make reasonable efforts to ensure product information is accurate. Images are illustrative and packaging may vary. Product displays constitute an invitation to offer.
Your order is an offer to purchase and is accepted only upon dispatch. We may reject or cancel orders due to stock, pricing errors, fraud or legal reasons.
General Terms of Use
You agree to use the Platform lawfully, provide accurate information and comply with applicable laws.
Vedik Monk may revise pricing, discontinue products, modify promotions, limit quantities and verify orders.
PART 2 – ORDERS, RETURNS, DELIVERY & SHIPPING
Cancellations
Orders may be cancelled before dispatch by contacting care@vedikmonk.com .
Cancellation after dispatch may not be possible and repeated refusal of deliveries may result in restrictions.
Returns, Refunds & Replacements
Returns are accepted only for damaged, defective or incorrect products within 7 days of delivery.
Opened or used consumable products are not eligible. Supporting photographs or videos may be required.
Approved refunds are issued to the original payment method; replacements may be offered where appropriate.
Delivery
Orders are generally processed within 24–48 working hours and usually delivered within 3–7 business days across India.
Delays caused by logistics partners, weather or force majeure are beyond our reasonable control.
Shipping
Applicable shipping charges are shown during checkout. Customers are responsible for providing accurate delivery details.
Quantity Restrictions
We may limit quantities per customer, address or payment instrument and prohibit unauthorized resale.
Product & Pricing Information
We may correct pricing or typographical errors, revise product information and cancel affected orders prior to dispatch.
PART 3 – ACCOUNTS, COMMUNICATIONS & LEGAL RIGHTS
Your Account
Users are responsible for account confidentiality and accuracy of information. Accounts may be suspended for fraud, false information or misuse.
Customer Communications
You consent to receive transactional communications and, where permitted, promotional communications by email, SMS, WhatsApp, calls and notifications.
You may opt out of marketing communications.
Intellectual Property Rights
All trademarks, logos, content, packaging, designs, software and website materials belong to Moksh Culture or its licensors and are protected by law.
Ownership of Rights
No content may be copied, reproduced, modified, distributed or commercially exploited without prior written permission.
User Obligations
Users must comply with applicable laws and use the Platform responsibly.
Usage Restrictions
Users must not upload unlawful content, misuse promotions, scrape the Platform, reverse engineer systems, distribute malware or attempt unauthorized access.
Platform Security
Attempts to compromise Platform security, including hacking, phishing, spam or denial-of-service attacks, are prohibited.
Refusal of Service
Vedik Monk may refuse, suspend or terminate services or orders where these Terms are violated, fraud is suspected or required by law.