Introduction

Moksh Culture ('Vedik Monk', 'we', 'our', 'us') respects your privacy and is committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, store, disclose and protect information collected through the Vedik Monk website and related services. By using our Platform you agree to this Privacy Policy and our other published policies.

Communication Consent

By providing your contact details you consent to receive transactional communications such as order confirmations, delivery updates and customer support responses. Subject to applicable law, you may also receive promotional communications and can opt out at any time.

What is Personal Information?

Personal Information includes information that identifies or can reasonably identify you, such as your name, email address, phone number, billing and shipping address, IP address, device information, order history and information voluntarily provided by you.

Collection of Personal Information

We collect information directly from you when you create an account, place an order, contact customer support, subscribe to newsletters, submit reviews or otherwise interact with the Platform. We also collect technical information automatically and may receive information from trusted third-party service providers.

What Personal Information Do We Collect?

We may collect identity information, contact information, order and transaction details, payment transaction references, technical information, marketing preferences, customer support records and social media interaction information. Complete payment credentials are processed by secure payment gateway providers and are not stored by Vedik Monk.

Purpose of Collection

We use Personal Information to create and manage accounts, fulfil orders, process payments, arrange delivery, provide customer support, improve our Products and services, personalise your experience, conduct analytics, prevent fraud, comply with legal obligations and communicate with you.

Legal Basis for Processing

Where applicable, processing may be based on performance of a contract, compliance with legal obligations, legitimate business interests or your consent.

Consent

By voluntarily providing your Personal Information, you consent to its processing in accordance with this Privacy Policy. You may withdraw consent where processing relies on consent, subject to applicable law.

Payment Information

Cookies & Similar Technologies

We use cookies and similar technologies to remember preferences, maintain sessions, analyse website performance, improve user experience and enhance security. Browser settings may allow you to disable cookies, although some Platform features may then be unavailable.

Analytics & Marketing

We may use trusted analytics and advertising partners to understand website usage and improve marketing effectiveness. Promotional communications may be opted out of at any time.

Sharing of Personal Information

We do not sell your Personal Information. We may share information with payment providers, logistics partners, cloud hosting providers, customer support vendors, analytics providers, marketing service providers, professional advisers and governmental authorities where required by law.

Retention

We retain Personal Information only for as long as necessary for business, legal or regulatory purposes, after which it may be securely deleted or anonymised.

Storage & Security

Information may be stored on secure servers or reputable cloud infrastructure. We use reasonable administrative, technical and organisational safeguards including encryption, access controls and monitoring, although no internet transmission is completely secure.

Your Rights

Subject to applicable law, you may request access, correction, deletion, withdrawal of consent or grievance redressal by contacting care@vedikmonk.com. We may verify your identity before processing requests.

Third-Party Websites

The Platform may contain links to third-party websites. Vedik Monk is not responsible for their privacy practices.

Children's Privacy

The Platform is intended for persons capable of contracting under applicable law. We do not knowingly collect Personal Information from children without appropriate authorisation where required.

Policy Updates

This Privacy Policy may be updated from time to time. The latest version will be published on the Platform with the updated effective date.

Grievance Redressal

Privacy-related concerns may be sent to the Grievance Officer at care@vedikmonk.com.

Contact Information